Returns & Refund Policy
Last updated: November 5, 2026
Our 30-Day Money-Back Guarantee. At Humanity Enlightened we want to remove every barrier that could possibly get in the way of your spiritual growth. If you aren’t 100% satisfied with your purchase, you have a full 30 days to let us know and we will refund your money. No worrying, no hassles, no jumping through hoops.
1. How the 30 Days Work
- For physical products (tuning forks, crystals, gemstone jewelry and similar items), the 30 days start on the date your order is delivered.
- For digital products (audio, ebooks, courses and community access), the 30 days start on the date of purchase.
To start a return or refund, email support@humanityenlightened.com within the 30 days. Include your name, the email address used for the order, your order number if you have it, and (optionally) a short note on what did not work for you. We read every message and will reply within 1 to 2 business days.
2. Physical Products
- Condition. Please return items in reasonably good condition and, where possible, in their original packaging with all included parts (for example, the striker that comes with a tuning fork). Normal handling is fine. We may reduce a refund if an item comes back damaged beyond normal use or is missing parts.
- Get an authorization first. Please contact us before sending anything back. We will reply with return instructions and the return address. Returns sent without contacting us first may be delayed or refused.
- Return shipping. Unless the return is due to our error or a defective item (see below), you are responsible for the cost of return shipping. We recommend a trackable shipping method and keeping your receipt, because we cannot refund items that are lost in transit back to us.
- Original shipping fees. Original shipping and handling fees are non-refundable, except when the return is due to our error, a defective product, or a wrong or damaged item.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, does not work as described, or is not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and the packaging. We will, at your choice and subject to availability, send a replacement or issue a full refund including original shipping, and we will cover the return shipping if a return is needed. Because crystals and gemstones are natural materials, differences in color, pattern or size are normal and are not considered defects.
4. Digital Products and Community Access
Because digital products are delivered instantly, we cannot take them back, so our guarantee works differently: email us within 30 days of purchase and we will refund you in full. When we refund a digital product or community access, access to that product is ended and you agree to stop using and delete any copies. We reserve the right to decline repeated refund requests that appear to be abuse of this policy.
5. Subscriptions and Memberships
If we ever offer a recurring membership, the price, billing frequency and any free trial will be clearly shown before you pay. You can cancel at any time by emailing support@humanityenlightened.com; cancellation stops future charges, and you keep access through the end of the period you already paid for. If you ask within 30 days of a charge, including the first charge after a free trial, we will refund that charge.
6. Refund Processing
- For physical returns, we issue the refund after we receive and inspect the item, usually within 3 business days of arrival.
- For digital products, damaged-in-transit claims and other approved requests that do not need a return, we issue the refund within 3 business days of approval.
- Refunds go back to your original form of payment. Your bank or card issuer may take an additional 5 to 10 business days to show the credit. We will email you when the refund is issued.
- Sales tax charged on a refunded item is refunded with it.
7. Exchanges
If you would like a different item instead of a refund, tell us when you contact us. Where the item you want is available, we will arrange the exchange and any price difference.
8. Items We Cannot Refund
- Requests made after the 30-day period.
- Return shipping costs, unless the return is due to our error or a defective or damaged item.
- Items that were authorized for return but never received by us.
9. Lost or Delayed Packages
If your tracking shows delivered but you did not receive the package, or if a package is significantly delayed, please contact us first. See our Shipping Policy; we will work with the carrier and either reship your order or refund you.
10. Please Talk to Us Before Disputing a Charge
If something is wrong with your order, the fastest way to resolve it is to email us. We would much rather fix the problem or refund you directly than have you go through a card dispute process.
11. Contact
Email support@humanityenlightened.com. Our mailing address is on the Contact page.