Shipping Policy

Last updated: November 5, 2026

Humanity Enlightened ships tuning forks, crystals, gemstone jewelry and related physical products. Digital products (audio and ebooks) are delivered electronically. This policy explains how and when we ship.

1. Order Processing

Most orders ship within 2 business days of purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders are not shipped on weekends or holidays. Processing times may be longer during busy periods or if a product is temporarily out of stock; if that happens, we will email you with an updated estimate or the option to cancel for a full refund.

2. Delivery Estimates

Delivery time starts when your order ships, not when you place it. These are estimates, not guarantees, and carriers may experience delays beyond our control.

3. Shipping Rates

Shipping and handling fees are calculated by destination and shown at checkout before you pay. Where an offer is advertised as “free + shipping,” the product is free or discounted as described and you pay only the shipping and handling fee shown at checkout, plus any applicable sales tax.

4. Tracking

When your order ships, we email you a confirmation with a tracking number where the carrier provides one. If you have not received a confirmation within a few days of ordering, check your spam folder and then contact us.

5. Shipping Addresses

Please double-check your shipping address at checkout. We cannot ship to PO boxes for most services, so please provide a street address. We are not responsible for orders delayed, lost or returned because an address was incomplete or incorrect. If a package is returned to us because of an address problem, we can reship it once you cover any additional shipping cost, or refund the order less the original shipping and return costs.

6. International Orders

• We ship to many, but not all, countries. If we cannot ship to your destination, we will tell you before charging you or cancel and refund your order.
• The recipient is responsible for any customs duties, import taxes, VAT and brokerage fees charged by their country. These are not included in our prices or shipping fees, and we cannot predict their amount.
• Customs processing can add delays that are outside our control. Refused or unclaimed international packages may not be eligible for a refund of shipping charges.

7. Digital Products

Digital products and any community access are delivered by email or download link, usually within minutes after payment is confirmed. If you do not see your email, check your spam or promotions folder, then write to support@humanityenlightened.com and we will resend it.

8. Lost, Delayed or Damaged Packages

If your package has not arrived within the estimated delivery window, shows as delivered but is missing, or arrives damaged, please contact us within 30 days of the ship date (or delivery date for damaged items). Check around your property and with neighbors first, since carriers sometimes mark packages as delivered a day early. For damaged items, send us photos of the item and packaging. We will investigate with the carrier and, as appropriate, reship your order or refund you in full. See our Refund Policy for details.

9. Out-of-Stock Items and Notify Lists

If a product is currently unavailable, you can join its notify list. Joining the list is not an order and does not reserve a product. We will email you when it is available again.

10. Contact

Questions about shipping? Email support@humanityenlightened.com and include your order number if you have one.